Exchange & Return

BabyOnline.com.sg does not provide any refunds, but we will gladly replace any item that is faulty or if we shipped you a wrong item by accident. In cases of return of a faulty item, it must be returned in its original packaging with any enclosed documentation.

If something is not right, let us know immediately. Email us at [email protected] quoting your order number, your name and address, details of the product and the reason for return. We will then advise you on how to proceed with the return and item replacement. 

Should the product need to be returned, the customer will bear the return delivery charge to BabyOnline.com.sg and BabyOnline.com.sg will pay the delivery charge to send the item back to the customer. Be sure your package is insured and prepaid. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Goods returned should be in the same condition as when the complaint was first made or it will not be accepted for return.

We do not accept return for Food and supplement item.

For all further enquiries please email to: [email protected]

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